Ritz Carlton employees go for gold
- 2002
This review is based on "My week as a room-service waiter at the Ritz". My week as a room-service, and shows how the Ritz's training program could be of value for other companies involved in customer-employee relations. This is an accessible and journalistic piece. In "going for customer service gold" Walker details the recruitment and training systems used for volunteers at the Salt Lake City Winter Olympic Games and emphasises the importance of generating high morale through making clear to volunteers how important their contribution is to the success of the overall customer experience. The article provides some useful tips on providing volunteers with the information and skills they would require. This philosophy is echoed in Mayer's article, as is the idea of staff emplowerment being good for both employee morale and customer service. The article provides a useful insight into the sort of incentives that keep staff happy and loyal to the company
Atendimento ao Cidadão
Gestão de Recursos Humanos
Capacitação Profissional
This review is based on "My week as a room-service waiter at the Ritz". My week as a room-service, and shows how the Ritz's training program could be of value for other companies involved in customer-employee relations. This is an accessible and journalistic piece. In "going for customer service gold" Walker details the recruitment and training systems used for volunteers at the Salt Lake City Winter Olympic Games and emphasises the importance of generating high morale through making clear to volunteers how important their contribution is to the success of the overall customer experience. The article provides some useful tips on providing volunteers with the information and skills they would require. This philosophy is echoed in Mayer's article, as is the idea of staff emplowerment being good for both employee morale and customer service. The article provides a useful insight into the sort of incentives that keep staff happy and loyal to the company
Atendimento ao Cidadão
Gestão de Recursos Humanos
Capacitação Profissional
