CANADIAN Centre for Management Development
Citizens first : summary report = Les citoyens d'abord; sommaire - Montreal : Canadian Centre for Management Development/Centre Canadien de Gestion, 1998 - 16 p.
The challenge Setting the record straight The service model Citizens'service needs and expectations Access to service Service delivery Perceptions of service quality Priorities for improvement The path forward
0662638638
Relações Estado e Sociedade
Cidadania e Participação
Serviços Públicos
Qualidade
Canada
Citizens first : summary report = Les citoyens d'abord; sommaire - Montreal : Canadian Centre for Management Development/Centre Canadien de Gestion, 1998 - 16 p.
The challenge Setting the record straight The service model Citizens'service needs and expectations Access to service Service delivery Perceptions of service quality Priorities for improvement The path forward
0662638638
Relações Estado e Sociedade
Cidadania e Participação
Serviços Públicos
Qualidade
Canada
