The politics of quality in the public sector : the management of change
- London : Routledge, 1995
- 289 p.
Introduction: the politics of quality in the public sector - Ian Kirkpatrick and Miguel Martinez Lucio The uses of quality in the british government's reform of the public sector - Ian Kirkpatrick and Miguel Martinez Lucio Managing quality and organizational politics: TQM as a governmental technology - Mike Reed Customizing the public for health care: what's in a label? - Andrew Thompson Performance indicators, bureaucratic control and the decline of professional autonomy: the case of academic librarians - Annette Davies and Ian Kirkpatrick Quality and social housing: irreconcilable partners? - Alf Fitzgeorge-Butler and Peter Williams The quality of mercy: the management of quality in the personal social services - Ian Shaw Quality, competition and contracts in general practice fund holding - Robert Harris Professional cultures and paradigms of quality in health care - Philip Morgan and Christpher Potter Quality in the marketing change process: the case of the national health service - Martin Kitchener and Richard Whipp The emergence and use of quality in british rail - Andrew Pendleton Quality and new industrial relations: the case of royal mail - Miguel Mertinez Lucio Market-driven reforms in education: performance, quality and industrial relations in schools - Jackie Sinclair, Roger Seifert and Mike Ironside Conclusion: the politics of quality and the emergence of new issues and tensions within the public sector - Miguel Martinez Lucio and Ian Kirkpatrick
0415106656
Reforma Administrativa
Qualidade
Setor Público
Comportamento Organizacional
Burocracia
Accountability
Serviço Público
Indicador Balanceado de Desempenho
Controle de Qualidade
Estudo de Casos
Agência
Qualidade Total
Grã-Bretanha
Introduction: the politics of quality in the public sector - Ian Kirkpatrick and Miguel Martinez Lucio The uses of quality in the british government's reform of the public sector - Ian Kirkpatrick and Miguel Martinez Lucio Managing quality and organizational politics: TQM as a governmental technology - Mike Reed Customizing the public for health care: what's in a label? - Andrew Thompson Performance indicators, bureaucratic control and the decline of professional autonomy: the case of academic librarians - Annette Davies and Ian Kirkpatrick Quality and social housing: irreconcilable partners? - Alf Fitzgeorge-Butler and Peter Williams The quality of mercy: the management of quality in the personal social services - Ian Shaw Quality, competition and contracts in general practice fund holding - Robert Harris Professional cultures and paradigms of quality in health care - Philip Morgan and Christpher Potter Quality in the marketing change process: the case of the national health service - Martin Kitchener and Richard Whipp The emergence and use of quality in british rail - Andrew Pendleton Quality and new industrial relations: the case of royal mail - Miguel Mertinez Lucio Market-driven reforms in education: performance, quality and industrial relations in schools - Jackie Sinclair, Roger Seifert and Mike Ironside Conclusion: the politics of quality and the emergence of new issues and tensions within the public sector - Miguel Martinez Lucio and Ian Kirkpatrick
0415106656
Reforma Administrativa
Qualidade
Setor Público
Comportamento Organizacional
Burocracia
Accountability
Serviço Público
Indicador Balanceado de Desempenho
Controle de Qualidade
Estudo de Casos
Agência
Qualidade Total
Grã-Bretanha
