Ingrid Hsieh-Yee
ERIC user services : Changes and evaluation for the future - New York : Pergamon, 2001
Presents findings on the state of ERIC user services and evaluation efforts performed so far. Recommends changes to strengthen ERICs competitive edge and identifies areas of user services critical to ERICs strategic goals. Offers an evaluation plan to produce benchmark data for future assessment and inform ERICs decision on its future direction
ERIC user services : Changes and evaluation for the future - New York : Pergamon, 2001
Presents findings on the state of ERIC user services and evaluation efforts performed so far. Recommends changes to strengthen ERICs competitive edge and identifies areas of user services critical to ERICs strategic goals. Offers an evaluation plan to produce benchmark data for future assessment and inform ERICs decision on its future direction
