<style type="text/css"> .wpb_animate_when_almost_visible { opacity: 1; }</style> Enap catalog › ISBD view
EITEL, Dean F

The Dynamics of Chronic Failure : A Longitudinal Study - Oxford : Blackwell Publishing, August 2004

Over a 25-year period, due to its continued under-performance, repeated efforts were made to reduce the costs and refocus the efforts of a regional office of a national agency. Eventually these efforts resulted in the office being effectively eliminated. This article argues that the processes used during organization change efforts were so flawed that they actually accentuated chronic failure. Even with highly dedicated professional staff and the desire to properly spend public money, an organization can fail in the institutional domain while still protesting and pursuing success in the client domain

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
<
Acesso à Informação TRANSPARÊNCIA

Powered by Koha