ROBERTS, Harry V
Quality is personal : a foundation for total quality management - New York : Free Press, 1993 - 169 p.
Foreword Tips for the reader Acknowledgments Introduction 1. Quality, personal quality, and personal quality checklists 2. How to get started on your own personal quality checklist 3. Experiences with personal quality checklists 4. Other routes to personal quality improvement 5. Beyond personal quality Conclusion Appendix: elementary statistics tutorial based on personal quality Index About the authors
Qualidade Total
Quality is personal : a foundation for total quality management - New York : Free Press, 1993 - 169 p.
Foreword Tips for the reader Acknowledgments Introduction 1. Quality, personal quality, and personal quality checklists 2. How to get started on your own personal quality checklist 3. Experiences with personal quality checklists 4. Other routes to personal quality improvement 5. Beyond personal quality Conclusion Appendix: elementary statistics tutorial based on personal quality Index About the authors
Qualidade Total
