JEANNOT, Gilles
Diffusing values or adjusting pratices? : a review of research on french public utilities - Bradford, UK : Emerald, 2006
This article reviews a set of studies depicting how public officials (agents) in French public utilities have reacted, in practical terms, to customer-focused reforms
Diffusing values or adjusting pratices? : a review of research on french public utilities - Bradford, UK : Emerald, 2006
This article reviews a set of studies depicting how public officials (agents) in French public utilities have reacted, in practical terms, to customer-focused reforms
