Koehler, Jerry W.
Continual improvement in government : tools & methods / por Jerry W. Koehler e Joseph M. Pankowski. -- - Delray Beach : St. Lucie, c1996. - 150 p. : il.
Introduction - 2. Benchmarking. - 3. Brainstorming. - 4. Cause and effect diagrams. - 5. Check sheets. - 6. Control charts. - 7. Customer surveys. - 8. Deming cycle. - 9. Flowcharts. - 10. Force field analysis. - 11. Histograms. - 12. Introducing change. - 13. Making presentations. - 14. Milestone charts. -15. Nominal group technique. - 16. Pareto charts. - 17. Pie charts. - 18. Priority selection worksheets. - 19. Run charts. - 20. Scatter diagrams. - 21. Solution strategies matrix. - 22. Time management. - 23. World Wide Web. - Suggested readings. - Index.
1574440179
Técnicas Administrativas
Setor Público
Gestão de Qualidade
Coleta de dados
Continual improvement in government : tools & methods / por Jerry W. Koehler e Joseph M. Pankowski. -- - Delray Beach : St. Lucie, c1996. - 150 p. : il.
Introduction - 2. Benchmarking. - 3. Brainstorming. - 4. Cause and effect diagrams. - 5. Check sheets. - 6. Control charts. - 7. Customer surveys. - 8. Deming cycle. - 9. Flowcharts. - 10. Force field analysis. - 11. Histograms. - 12. Introducing change. - 13. Making presentations. - 14. Milestone charts. -15. Nominal group technique. - 16. Pareto charts. - 17. Pie charts. - 18. Priority selection worksheets. - 19. Run charts. - 20. Scatter diagrams. - 21. Solution strategies matrix. - 22. Time management. - 23. World Wide Web. - Suggested readings. - Index.
1574440179
Técnicas Administrativas
Setor Público
Gestão de Qualidade
Coleta de dados
