Unlocking innovation : why citizens hold the key to public service reform /
editado por Sophia Parker e Simon Parker ; prefácio por Ed Miliband. --
- London : DEMOS, 2007
- 185 p. : il.
- DEMOS, Collection ; n. 24. .
The everyday interactions between people and services are a deep and untapped source of new ideas.
Capítulo I - interfaces 1. Participative public services - Simon Duffy 2. Curriculum 2.0 - Educating the digital generation - Keri Facer and Hannah Green 3. Doctor, the patient will see you now - Participating and innovating in healthcare - Jack Stilgoe and Faizal Farook Capítulo II - localities 4. Localism and innovation - A driver for innovation? - Paul Coen and Matthew Warburton 5. Customer-driven service design - Chris Naylor 6. Urban innovation and the power of mass imagination - Melissa Mean 7. Innovation in public-private partnerships - Ian Keys and Roger O'Sullivan Capítulo III - the strategic centre 8. Twenty-first-century civil servants - The story of Mindlab - Mette Abrahamsen 9. Reforming through technology - Rob Watt 10. Transforming government - David Varney Capítulo IV - systems of governing 11. Porous government - Co-design as a route to innovation - Sophia Parker 12. Scaling up innovation - The ultimate challenge - Geoff Mulgan and Simon Tucker 13. Seven Kinds of learning - How governments should translate innovation into action - Tom Bentley
The everyday interactions between people and services are a deep and untapped source of new ideas...
9781841801827
Inovação
Serviço Público
Parceria Público-Privada
Reforma Administrativa
Gestão Tecnológica
The everyday interactions between people and services are a deep and untapped source of new ideas.
Capítulo I - interfaces 1. Participative public services - Simon Duffy 2. Curriculum 2.0 - Educating the digital generation - Keri Facer and Hannah Green 3. Doctor, the patient will see you now - Participating and innovating in healthcare - Jack Stilgoe and Faizal Farook Capítulo II - localities 4. Localism and innovation - A driver for innovation? - Paul Coen and Matthew Warburton 5. Customer-driven service design - Chris Naylor 6. Urban innovation and the power of mass imagination - Melissa Mean 7. Innovation in public-private partnerships - Ian Keys and Roger O'Sullivan Capítulo III - the strategic centre 8. Twenty-first-century civil servants - The story of Mindlab - Mette Abrahamsen 9. Reforming through technology - Rob Watt 10. Transforming government - David Varney Capítulo IV - systems of governing 11. Porous government - Co-design as a route to innovation - Sophia Parker 12. Scaling up innovation - The ultimate challenge - Geoff Mulgan and Simon Tucker 13. Seven Kinds of learning - How governments should translate innovation into action - Tom Bentley
The everyday interactions between people and services are a deep and untapped source of new ideas...
9781841801827
Inovação
Serviço Público
Parceria Público-Privada
Reforma Administrativa
Gestão Tecnológica
