Berman, Evan M.
Performance and productivity in public and nonprofit organizations / por Evan M. Berman. -- - 2. ed. - Estados Unidos da América : ME.Sharpe, 2006. - xii, 226 p.
Inclui bibliografia e índice.
1. What Is Performance? An Overview Defining Performance Performance in the Public and Private Sectors Is Performance a Fad? A Strategic Perspective Performance Improvement in Historical Context 2. Major Performance Challenges Stakeholders Organization Projects People Problem Definition as Activity 3. Achieving Success Conditions for Success Change in Small Units Large-Scale Change Dealing with Resistance 4. Strategic Planning: What's the Mission? Strategic Planning for Organizations Community-Based Strategic Planning Other Approaches to Strategic Change 5. The Quality Paradigm A New Paradigm Customer Orientation Process Reengineering 6. Information Technology IT Applications Strategic IT Issues Organizing the IT Function Productivity in IT Projects 7. Productivity Through People Motivation Psychological Contracts Teamwork, Feedback, and Other Strategies 8. The Accountability Strategy: Performance Measurement Measures of Performance Implementation and Further Issues 9. Rethinking the Organization Partnerships Special Districts and Authorities Privatization Realignment 10. Oldies but Goodies Decreasing Costs, Raising Revenues Increasing Efficiency Project Management Epilogue References Index About the Author
0765616076 (cloth) 0757616084 (pbk)
Produtividade
Produtividade governamental--(subd. geog.)
Associações sem fins lucrativos--gestão--(subd. geog.)
Gestão Organizacional
Performance and productivity in public and nonprofit organizations / por Evan M. Berman. -- - 2. ed. - Estados Unidos da América : ME.Sharpe, 2006. - xii, 226 p.
Inclui bibliografia e índice.
1. What Is Performance? An Overview Defining Performance Performance in the Public and Private Sectors Is Performance a Fad? A Strategic Perspective Performance Improvement in Historical Context 2. Major Performance Challenges Stakeholders Organization Projects People Problem Definition as Activity 3. Achieving Success Conditions for Success Change in Small Units Large-Scale Change Dealing with Resistance 4. Strategic Planning: What's the Mission? Strategic Planning for Organizations Community-Based Strategic Planning Other Approaches to Strategic Change 5. The Quality Paradigm A New Paradigm Customer Orientation Process Reengineering 6. Information Technology IT Applications Strategic IT Issues Organizing the IT Function Productivity in IT Projects 7. Productivity Through People Motivation Psychological Contracts Teamwork, Feedback, and Other Strategies 8. The Accountability Strategy: Performance Measurement Measures of Performance Implementation and Further Issues 9. Rethinking the Organization Partnerships Special Districts and Authorities Privatization Realignment 10. Oldies but Goodies Decreasing Costs, Raising Revenues Increasing Efficiency Project Management Epilogue References Index About the Author
0765616076 (cloth) 0757616084 (pbk)
Produtividade
Produtividade governamental--(subd. geog.)
Associações sem fins lucrativos--gestão--(subd. geog.)
Gestão Organizacional
