Maynard-Moody, Steven
Cops, teachers, counselors : stories from the front lines of public service / por Steven Maynard-Moody e Michael Musheno. -- - 2.ed. - Michigan, EUA : University of Michigan Press, 2022. - 277 p. : il.
Preface Acknowledgments Part I.Two Narratives of Street-level Work 1. Dealing with Faces 2. State Agents, Citizen Agents 3. Story Worlds, Narratives, and Research 4. Physical and Emotional Spaces Part II. Enacting Identities in the Workplace and on the Streets 5. Workers Unite : Occupational Identities and Peer Relations 6. Organizational and Social Divisions among Street-Level Workers 7. Putting a Fix on People : Identity, Conduct, and Street-Level Work Part III. Normative Decision Making : Moralities over Legalities 8. Who Are the Worthy? 9. Responding to the Worthy 10. Street-level Worker Knows Best 11. Getting the Bad Guys 12. Streetwise Workers and the Power of Storytelling Part IV. Reframing Frontline Inquiry 13. Encounters, Agency, Pragmatism 14. Three Narratives Afterword Appendix A. Methodology Appendix B. Entry Interview Appendix C. Questionnaire and Exit Interview Appendix D. Story Cover Page Appendix E. Story Codes Notes References Index
9780472055241
Serviço Público
Serviço Púlico - Estados Unidos
Assistente Social
Cops, teachers, counselors : stories from the front lines of public service / por Steven Maynard-Moody e Michael Musheno. -- - 2.ed. - Michigan, EUA : University of Michigan Press, 2022. - 277 p. : il.
Preface Acknowledgments Part I.Two Narratives of Street-level Work 1. Dealing with Faces 2. State Agents, Citizen Agents 3. Story Worlds, Narratives, and Research 4. Physical and Emotional Spaces Part II. Enacting Identities in the Workplace and on the Streets 5. Workers Unite : Occupational Identities and Peer Relations 6. Organizational and Social Divisions among Street-Level Workers 7. Putting a Fix on People : Identity, Conduct, and Street-Level Work Part III. Normative Decision Making : Moralities over Legalities 8. Who Are the Worthy? 9. Responding to the Worthy 10. Street-level Worker Knows Best 11. Getting the Bad Guys 12. Streetwise Workers and the Power of Storytelling Part IV. Reframing Frontline Inquiry 13. Encounters, Agency, Pragmatism 14. Three Narratives Afterword Appendix A. Methodology Appendix B. Entry Interview Appendix C. Questionnaire and Exit Interview Appendix D. Story Cover Page Appendix E. Story Codes Notes References Index
9780472055241
Serviço Público
Serviço Púlico - Estados Unidos
Assistente Social
