Osborne, David
The reinventing government workbook : introducing frontline employees to reinvention - San Francisco : Jossey-Bass, 1998 - 109 p.
Module one: Clarifying your purpose Princile I: customer-driven government: meeting the needs of the customer, not the bureaucracy Principle II: mission-driven government: transforming rule-driven organizations Principle III: anticipatory government: prevention rather than cure Module two: Enhancing your performance Principle IV: results-oriented government: buying outcomes rather than inputs Principle V: competitive government: injecting competition into service delivery Principle VI: enterprising government: earning rather than spending Module three: Shifting your locus of control Principle VII: decentralized government: from hierarchy to participation and teanwork Principle VIII: community-owned government: empowering rather than sering Module four: Increasing your leverage Principle IX: catalytic government: steering rather than rowing Principle X: market-oriented government: leveraging change through the market
078794100X
Gerente
Setor Público
Administração por Objetivos
Governabilidade
Competitividade
Descentralização Administrativa
Mudança Organizacional
Burocracia
Eficiencia
Despesa Publica
Planejamento
Equipe
Produtividade
Hierarquia
Serviço Publico
Qualidade
América do Norte
Estados Unidos
The reinventing government workbook : introducing frontline employees to reinvention - San Francisco : Jossey-Bass, 1998 - 109 p.
Module one: Clarifying your purpose Princile I: customer-driven government: meeting the needs of the customer, not the bureaucracy Principle II: mission-driven government: transforming rule-driven organizations Principle III: anticipatory government: prevention rather than cure Module two: Enhancing your performance Principle IV: results-oriented government: buying outcomes rather than inputs Principle V: competitive government: injecting competition into service delivery Principle VI: enterprising government: earning rather than spending Module three: Shifting your locus of control Principle VII: decentralized government: from hierarchy to participation and teanwork Principle VIII: community-owned government: empowering rather than sering Module four: Increasing your leverage Principle IX: catalytic government: steering rather than rowing Principle X: market-oriented government: leveraging change through the market
078794100X
Gerente
Setor Público
Administração por Objetivos
Governabilidade
Competitividade
Descentralização Administrativa
Mudança Organizacional
Burocracia
Eficiencia
Despesa Publica
Planejamento
Equipe
Produtividade
Hierarquia
Serviço Publico
Qualidade
América do Norte
Estados Unidos
