NORMAN, Richard
Letting and making managers manage : the effect of control systems on management action in New Zealand`s central government - 2001
Business-like control systems that seek to let managers manage and hold them accountabel for results hvae been a feature of New Zealand`s public managenment model since the late 1980`s. In the experience of a sample of 41 Capital City puclic servants and consultants, these sustems hvae clarified rolesand responsabilities, created managerial freedoms and led to more transparent information. They have also fostered organizational silos and climate of fear that inhibits inovation, as accountability and transparency have become synonymous with public and political criticism. Using a four-sided levers of control model (Simons 1995) the paper concludes that the New Zeland systems overemphasizes diagnostic controls based on formal plans and overlooks the paradox that effective control reporting and more motivating, but less easily observed, controls related to organizational purpose an learning
Letting and making managers manage : the effect of control systems on management action in New Zealand`s central government - 2001
Business-like control systems that seek to let managers manage and hold them accountabel for results hvae been a feature of New Zealand`s public managenment model since the late 1980`s. In the experience of a sample of 41 Capital City puclic servants and consultants, these sustems hvae clarified rolesand responsabilities, created managerial freedoms and led to more transparent information. They have also fostered organizational silos and climate of fear that inhibits inovation, as accountability and transparency have become synonymous with public and political criticism. Using a four-sided levers of control model (Simons 1995) the paper concludes that the New Zeland systems overemphasizes diagnostic controls based on formal plans and overlooks the paradox that effective control reporting and more motivating, but less easily observed, controls related to organizational purpose an learning
