DIBBEN, Pauline
Local government and service users : empowerment through user-led innovation - 2001
Under the Best Value regime, the government requires local authorities to involve the public in determining the provision of services. Indeed, the Best Value legislation provide a legal basis for consulting citizens and the local community in relation to better management of local government functions. The guindance on Best Value also encourages local authorities to place performance management within a community strategy framework. These combined actions will, it is hoped, result in more innovative, effective and efficient provision. Arguabley, however, the success of increase participation will be influenced by how and why the public are involved. This study draws on case study research to ak whether involving the public does result in innovative changes and to what extent those involved are empowered through the process, concluding that succes for both the authority and service users is influenced by factors such as cost structures and whether the original intent includes careful consideration of how those involved might benefit from the process
Local government and service users : empowerment through user-led innovation - 2001
Under the Best Value regime, the government requires local authorities to involve the public in determining the provision of services. Indeed, the Best Value legislation provide a legal basis for consulting citizens and the local community in relation to better management of local government functions. The guindance on Best Value also encourages local authorities to place performance management within a community strategy framework. These combined actions will, it is hoped, result in more innovative, effective and efficient provision. Arguabley, however, the success of increase participation will be influenced by how and why the public are involved. This study draws on case study research to ak whether involving the public does result in innovative changes and to what extent those involved are empowered through the process, concluding that succes for both the authority and service users is influenced by factors such as cost structures and whether the original intent includes careful consideration of how those involved might benefit from the process
