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WALSHAM, Geoff

Knowledge Management : teh benefits and limitations of computer systems - 2001

Much organisational effort has been put into knowledge management initiatives in recent years, and information and communication technologies (ICTs) have been central to many of these initiatives. However, organisations have found that levering knowledge through ICTs is often hard to ahieve. This papaer addresses the question of why this is the case, and what we can learn of value to the future practice of knowledge management. The analysis in the paper is based on a human-centred view of knowledge, emphasising the deep tacit knowledge withc underpins human thought and action, and teh complex sense-reading and sense-giving processes which human beings carry out in communicating with each other and `sharing` knowledge. The paper concludes that computer-based systems can be of benefit in knowledge-based actitivites, but only if we are careful in using such systems to support the development and comunication of human meaning


Gestão de Conhecimento
Tecnologia da Informação e Comunicação
Conhecimento Tácito
Significado
Comunicação
Partilha de conhecimentos

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

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