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Formal versus informal end user training in public and private sector organizations (Record no. 10021)

000 -LEADER
fixed length control field 01548naa a2200205uu 4500
001 - CONTROL NUMBER
control field 9882
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211154845.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030107s2005 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name WU, Liangfu
9 (RLIN) 11470
245 10 - TITLE STATEMENT
Title Formal versus informal end user training in public and private sector organizations
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2001
520 3# - SUMMARY, ETC.
Summary, etc. Most research on end user computer training has focused on formal training methods. However, the authors` observations suggests that much learning occurs informally through assistance from other employees and self-learning methods such as trial and error and reading manuals. Samples of computer end users in the finance or budgeting departments of public ad private organizations were sutdied to discern how important informal sources of learning compare with formal ones. It was discovered that most employees derive more than 75
520 3# - SUMMARY, ETC.
Summary, etc. of their learning form informal sources. Help by peers received the highest evaluation as a source of learning. No major differences were found between training in the public and private sectors. It is concluded that informal training is an estremely importnat source of learning about software and may help explain how employees can masterr software prackages in organizations whith little available formal training
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name ROCHELEAU, Bruce
9 (RLIN) 9096
773 08 - HOST ITEM ENTRY
Title Public Performance & Management Review
Related parts 24, 4, p. 312-321
Place, publisher, and date of publication , 2001
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20030107
Operator's initials, OID (RLIN) Cassio
Cataloger's initials, CIN (RLIN) Cassio
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20060725
Operator's initials, OID (RLIN) 1358^b
Cataloger's initials, CIN (RLIN) Quiteria
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-27 2017-09-27 2017-09-27 Periódico

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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