| 000 -LEADER |
|---|
| fixed length control field |
01569naa a2200181uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
10658 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211155122.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030131s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
GALGANO, Alberto |
| 9 (RLIN) |
3876 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Quality : |
| Remainder of title |
mind and heart in the organization |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
December 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
The main point about quality is that companies are obliged to satisfy monsters. This is a concept that the author introduced 15 years ago in order to introduce Total Quality in Italy. The monsters are our customers. Customers are always human beings, but we know only to well that we are never satisfied. The best solution is to love the monsters. As stories show, the bad monster will, if loved enough, turn into a handsome prince or beautiful princess. If we are to love the monster, to gain his or her trust and to find better ways in which to meet his or her needs, we must transform our company into a gymnasium. The brains and hearts of everyone who works in this company should be exercised in this gym. For the brains, we have to transform our athletes in little `scientists'. For the hearts we need to pass from the traditional method of personnel management, which might in general terms be described as one based on `control`, towards management based on `education' |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 8, p. 1107-1113 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, December 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030131 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1151^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
