| 000 -LEADER |
|---|
| fixed length control field |
01270naa a2200181uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
10659 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211155122.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030131s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
KANJI, Gopal K. |
| 9 (RLIN) |
17655 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Business excellence : |
| Remainder of title |
make it happen |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
December 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Performance measurement is essential in the quest for Business Excellence. To be effective, the performance measurement system must be based on the drivers of success. Moreover, the relative contribution of each of these factors to an aggregate measure of performance measurement should be established. Because Business Excellence implies the simultaneous satisfaction of the various stakeholders, performance has to be measured taking into consideration their distinct views. This paper shows how a new performance measurement system that is holistic, comprehensive, valid and reliable can be used to drive success by focusing the organization's efforts on the real Forces of Excellence |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 8, p. 1115-1124 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, December 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030131 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1151^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
