| 000 -LEADER |
|---|
| fixed length control field |
01243naa a2200205uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
10660 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211155122.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030131s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
OAKLAND, John |
| 9 (RLIN) |
7843 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Best practice in business excellence |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
December 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This paper presents the results of several man-years' work to identify and understand best practice under the criteria and sub-criteria of the EFQM Excellence Model. A new implementation framework for the Excellence Model, based on a value chain, is used to show how organizations, from both the public and private sectors, have addressed the requirements of the Model to bring about excellent performance. There are short illustrations of the best practice under each of the criteria, together with an analysis of how successful organizations achieve total quality through feedback, learning and innovation |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
TANNER, Steve |
| 9 (RLIN) |
19635 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
GADD, Ken |
| 9 (RLIN) |
19636 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 8, p. 1125-1139 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, December 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030131 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1152^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
