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Public service responsiveness to users' demands and needs : (Record no. 11160)

000 -LEADER
fixed length control field 02136naa a2200205uu 4500
001 - CONTROL NUMBER
control field 11036
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211155257.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030211s2005 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name SHEAFF, Rod
9 (RLIN) 9866
245 10 - TITLE STATEMENT
Title Public service responsiveness to users' demands and needs :
Remainder of title theory, practice and primary healthcare in England
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2002
520 3# - SUMMARY, ETC.
Summary, etc. Analyses and policy statements about publicly funded services frequently distinguish `demands' from `needs'. The distinction has been challenged, calling into question the coherence of formulating welfare policy and evaluating public services in terms of needs. This paper explicates the conceptual distinction between in terms of needs. This paper explicates the conceptual distinction between demands and needs in terms of derived demand and information asymmetry. `Needs' can be defined as `rational demands', where `rational' means consistent and evidence-based', and `demands' as `desires' rather than `effective (i.e. economic) demand'. On that basis, practical demand management in needs-based public services would require: 1. knowledge of users' demands for services; 2. Content analyses of users' demands to identify andy misinformed demands; 3. Conversion of any misinformed demands into evidence-based demands on behalf of users who cannot to do so themselves. A study of English NHS Primary Care Groups explores the problems which authorities responsible for publicly funded services face in undertaking these activities. Demand management receives low priority in terms of the incentives and intellectual resources applied to it. Needs assessment has higher priority but is regarded as a branch of evidence-based professional practice, controlled by professionals rather than responsive to users. This separation tends to defeat the purpose of needs-based public services
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name PICKARD, Susan
9 (RLIN) 19936
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name SMITH, Keri
9 (RLIN) 19937
773 08 - HOST ITEM ENTRY
Title Public Administration an International Quarterly
Related parts 80, 3, p. 435-452
Place, publisher, and date of publication , 2002
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20030211
Operator's initials, OID (RLIN) Lucima
Cataloger's initials, CIN (RLIN) Lucimara
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20060731
Operator's initials, OID (RLIN) 1128^b
Cataloger's initials, CIN (RLIN) Quiteria
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-28 2017-09-28 2017-09-28 Periódico

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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