| 000 -LEADER |
|---|
| fixed length control field |
01009naa a2200253uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
11160 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211155325.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030214s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
STEIN, Mark |
| 9 (RLIN) |
10328 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Winners are losers at "Captial Airport" |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2000 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
When an aiport in a capital city set up a training program for its customer service staff it was a failure. The main factor was the organization's determination to promote the idea of the employee as a heroic "winner". As this article reveals, staff did not by the concept |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Capacitação Profissional |
| 9 (RLIN) |
12540 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comportamento Organizacional |
| 9 (RLIN) |
12914 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Corporate Image Effectivieness |
| 9 (RLIN) |
20013 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Motivação |
| 9 (RLIN) |
13028 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Ética |
| 9 (RLIN) |
11958 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Human Resource Management International Digest |
| Related parts |
8, 6, p. 26-28 |
| Place, publisher, and date of publication |
, 2000 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030214 |
| Operator's initials, OID (RLIN) |
Cassio |
| Cataloger's initials, CIN (RLIN) |
Cassio |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20130816 |
| Operator's initials, OID (RLIN) |
0945^b |
| Cataloger's initials, CIN (RLIN) |
karina |
