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Performance management model - a systems-based approach to public service quality (Record no. 11526)

000 -LEADER
fixed length control field 02134naa a2200241uu 4500
001 - CONTROL NUMBER
control field 11402
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211155431.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030221s2006 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name MWITA, John Isaac
9 (RLIN) 7598
245 10 - TITLE STATEMENT
Title Performance management model - a systems-based approach to public service quality
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2000
520 3# - SUMMARY, ETC.
Summary, etc. The delivery of public services in developing countries is over-centralised. One of the reasons for this is the presence of centralised esision-making apparatus, which distances power from communties. The centralised decision making reduces accountability among public sector employees and is a good recipte for undesirable decisions and mismanagement of performance an resources at the expense of public service quality. The quality of public sector management in developng countries lags behind those of the developed countries due to the ills caused by over-centralisation. Hence, the public services in developing counttries are a drain on the wealth-producing part of their economy. Reviews the underlying literature and theoretical framework of performance management (PM as a systems-based model for cultivating the "achievement culture" in public sector organisaions (PSOs). It looks at how the various practical econometric and managerial techniques can integrate with the PM model in an attempt to excel the philosophy of new public management. The paper concludes by looking at the "new" role of manaemetn accounting systems in meeting "information needs" of modern public sector managers, as a potential ara for further research. The paper proposes that the adoption of the PM model is a universal remedy for improving service qualit in PSOs in developing countries
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Administração Regional
9 (RLIN) 12242
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
9 (RLIN) 12235
Topical term or geographic name entry element Setor Público
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Gestão de Desempenho
9 (RLIN) 15042
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Nova Gestão Pública
9 (RLIN) 20272
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Contabilidade Gerencial
9 (RLIN) 12170
773 08 - HOST ITEM ENTRY
Title The International Journal of Public Sector Management
Related parts 13, 1, p. 19-37
Place, publisher, and date of publication , 2000
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20030221
Operator's initials, OID (RLIN) Lucima
Cataloger's initials, CIN (RLIN) Lucimara
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20140827
Operator's initials, OID (RLIN) 1146^b
Cataloger's initials, CIN (RLIN) karina
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-28 2017-09-28 2017-09-28 Periódico

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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