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Born with quality - TQM in a maternity clinic (Record no. 11579)

000 -LEADER
fixed length control field 01588naa a2200217uu 4500
001 - CONTROL NUMBER
control field 11455
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211155447.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030224s2006 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name LAGROSEN, Stefan
9 (RLIN) 5820
245 10 - TITLE STATEMENT
Title Born with quality - TQM in a maternity clinic
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2000
520 3# - SUMMARY, ETC.
Summary, etc. This study was carried out in a hospital trying to implement TQM. The purpose was to assess the effects of using TQM and thereby judging whether this use could be valid and to find some success factors for implementing TQM in this kind of organisations. Specific qualit dimensions have ben defined. Based on them, the results of the quality work have ben assessed and found to be positive. The most pronounced positive effects were better evaluations, increased ability to implement changes and increased ability to implement changes and increased creativity. Only two negative effects were found - a temporarily increased workload, and envy from teh other clinics. Since the positive effects greatly outweigh the negative nes, this gives indications that the use of TQM in a hospital could be valid. Further, some success factors for implementing TQM were found. The foremost of these were sufficient information, commitment by the management, and evaluations of the operations
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element TQM
9 (RLIN) 16941
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Health Care
9 (RLIN) 12698
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitals
9 (RLIN) 16281
773 08 - HOST ITEM ENTRY
Title The International Journal of Public Sector Management
Related parts 13, 5, p. 467-475
Place, publisher, and date of publication , 2000
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20030224
Operator's initials, OID (RLIN) Lucima
Cataloger's initials, CIN (RLIN) Lucimara
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20060123
Operator's initials, OID (RLIN) 1605^b
Cataloger's initials, CIN (RLIN) Quiteria
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-28 2017-09-28 2017-09-28 Periódico

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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