| 000 -LEADER |
|---|
| fixed length control field |
01805naa a2200193uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
11566 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240625165408.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030225s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
9616 |
| Personal name |
Schedler, Kuno |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Quality in public management : |
| Remainder of title |
the customer perspective |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2000 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This article presents reflections on the transposition of the private-sector concept of Total Quality Management (TQM) to the public sector. We search for answers to the following questions: at what levels of the public sector is the concept of TQM operative?; how must the concept of TQM be interpreted for its transposition to the public sector? What are the connections between tthe conventional quality-assurance control principles of public management and TQM? TQM intends to exercise influence on organizational action. Action by the state and, in this specific case, by public management requires legitimization. For this reason, the notion of legitimization must be analyzed more closely, and the operative levels of TQM must be placed in their respective contexts. Legitimization may be considered to have three layers: basic legitimization is a product of the social contract and refers to the state and its structures in general terms; institutional legitimization relates to public management as an instituion, and to its outward manifestations; and individual legitimization is the product of specific contacts between management and its customers. It is on this individual level that most changes are sought by New Public Management |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
FELIX, JURG |
| 9 (RLIN) |
20356 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
International Public Management Journal |
| Related parts |
3, 1, p. 125-143 |
| Place, publisher, and date of publication |
, 2000 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030225 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20060213 |
| Operator's initials, OID (RLIN) |
1509^b |
| Cataloger's initials, CIN (RLIN) |
Quiteria |
