| 000 -LEADER |
|---|
| fixed length control field |
03229nam a2200277uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
1099 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230727154600.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001016s1994 xx ||||g| |0|| 0 eng d |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
1.11 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
N9762p |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
7830 |
| Personal name |
Nutley, Sandra |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
The public sector management handbook |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
Longman, |
| Date of publication, distribution, etc. |
1994 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
198 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Introduction |
| -- |
What is the public sector? |
| -- |
Managing in the public sector |
| -- |
The structure of this book |
| -- |
Part 1: the context of public sector management |
| -- |
Chapter 1: understanding public sector organizations |
| -- |
The changing nature of public sector organizations |
| -- |
Understanding organizational structure |
| -- |
Organizations as systems |
| -- |
Understanding organizational culture |
| -- |
Why is there a public sector? |
| -- |
The public-private debate |
| -- |
The wider context of public organizations |
| -- |
The value base of the public sector |
| -- |
Part 2: planning to get it right |
| -- |
Chapter 3: identifying power and influence |
| -- |
Organizations as coalitions of interest groups |
| -- |
Sources of power |
| -- |
The role of politics in the influencing process |
| -- |
Managing conflict |
| -- |
Using power and influence |
| -- |
Chapter 4: working for equality of opportunity and access |
| -- |
Defining equal opportunities |
| -- |
Why is there a need to consider equal opportunities? |
| -- |
Equality of opportunity in employment |
| -- |
Equality of opportunity and a access for service users |
| -- |
Improving equality of opportunity |
| -- |
Chapter 5: marketing public services |
| -- |
What is marketing? |
| -- |
Characteristics of markets |
| -- |
The components of marketing |
| -- |
Marketing overview |
| -- |
Beyond marketing: business planning |
| -- |
Chapter 6: developing new services |
| -- |
Understanding innovation |
| -- |
Managing the development of new services |
| -- |
Part 3: delivering services |
| -- |
Chapter 7: purchase of service contracting |
| -- |
What is a contract? |
| -- |
Important concepts in contracting |
| -- |
Pricing a contract |
| -- |
Contractual relationships |
| -- |
Types of contract |
| -- |
The contracting process |
| -- |
Chapter 8: performance management |
| -- |
Background to performance management |
| -- |
The building blocks of performance management |
| -- |
Performance management |
| -- |
Putting together a performance management system |
| -- |
Performance indicators and value for money |
| -- |
At which organizational level should performance be assessed, by whom, and how often? |
| -- |
The differing levels of performance management |
| -- |
Chapter 9: ensuring quality of service |
| -- |
What is quality? |
| -- |
Why is quality important? |
| -- |
Why evaluate quality? |
| -- |
How to measure quality |
| -- |
Designing a quality evaluation system |
| -- |
Designing your own quality management system |
| -- |
Chapter 10: managing finance |
| -- |
Managing budgets |
| -- |
Estimating costs and planning budgets |
| -- |
Costing units of service |
| -- |
What is information? |
| -- |
What are your information needs? |
| -- |
Using information technology |
| -- |
Stages in introducing information IT |
| -- |
Chapter 12: managing during times of change |
| -- |
Understanding the change process |
| -- |
Planning and managing change |
| -- |
Understanding the effect of change on people |
| -- |
Helping people cope with change |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Gerente |
| 9 (RLIN) |
12061 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12235 |
| Topical term or geographic name entry element |
Setor Público |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Gestão de Conflito |
| 9 (RLIN) |
13430 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing |
| 9 (RLIN) |
12212 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12884 |
| Topical term or geographic name entry element |
Inovação |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
7996 |
| Personal name |
Osborne, Stephen P. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Consulta |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001016 |
| Operator's initials, OID (RLIN) |
Elda |
| Cataloger's initials, CIN (RLIN) |
Elda |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20070720 |
| Operator's initials, OID (RLIN) |
1438^b |
| Cataloger's initials, CIN (RLIN) |
Paloma |
