| 000 -LEADER |
|---|
| fixed length control field |
01503nam a2200265uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
5052715083412 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211155925.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
050527s2000 xx ||||g| |0|| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
074320414x |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
2.08 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
M231t |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
MAISTER, David H |
| 9 (RLIN) |
21252 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
The trusted advisor |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
Free Press, |
| Date of publication, distribution, etc. |
c2000 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
240 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Part One: Perspectives on trust |
| -- |
1. A sneak preview |
| -- |
2. What is a trusted advisor? |
| -- |
3. Earning trust |
| -- |
4. How to give advice |
| -- |
5. The rules of romance: relationship building |
| -- |
6. The importance of mindsets |
| -- |
7. Sincerity or technique? |
| -- |
Part two: The structure of trust building |
| -- |
8. The trust equation |
| -- |
9. The development of trust |
| -- |
10. Engagement |
| -- |
11. The art of listening |
| -- |
12. Framing the issue |
| -- |
13. Envisioning an alternate reality |
| -- |
14. Commitment |
| -- |
Part Three: Putting trust to work |
| -- |
15. What's so hard about all this? |
| -- |
16. Differing client types |
| -- |
17. The lieutenant clumbo approach |
| -- |
18. The role of trust in getting hired |
| -- |
19. Building trust on the current assignment |
| -- |
20. Re-earning trust away from the current assignment |
| -- |
21. The case of cross-selling |
| -- |
22. The quick-impact list to gain trust |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Desenvolvimento Gerencial e de Dirigentes |
| 9 (RLIN) |
14762 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Análise de Decisões |
| 9 (RLIN) |
14811 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consultoria |
| 9 (RLIN) |
13032 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
GREEN, Charles H |
| 9 (RLIN) |
21253 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
GALFORD, Robert M |
| 9 (RLIN) |
21254 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20050527 |
| Operator's initials, OID (RLIN) |
1508^b |
| Cataloger's initials, CIN (RLIN) |
Camila |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20061017 |
| Operator's initials, OID (RLIN) |
1603^b |
| Cataloger's initials, CIN (RLIN) |
Zailton |
