End-User Satiafation and Design Features of Public Agencies (Record no. 13398)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02035naa a2200265uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 5082315025717 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211160046.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050823s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CALLAHAN, Richard F.; GILBERT, Ronald G |
| 9 (RLIN) | 21526 |
| 245 10 - TITLE STATEMENT | |
| Title | End-User Satiafation and Design Features of Public Agencies |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Thousand Oaks : |
| Name of publisher, distributor, etc. | Sage Publications, |
| Date of publication, distribution, etc. | September 2003 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This study relates end-user satisfation to three design features of public agencies that provide services. The research connects the discussion on public participation in administrative processes with a core consideration of public administration: the design features of public organizations. The study seeks to move from the descriptive literatre o an empirically grounded survey methodology that examines end-user satisfation across varied levels of government. Based on a sample of 2,816 end users of 17 public sector organizations, the study tests for associations between organizational performance features and service satisfation. The findings correlate use satisfation with three design characteristics of public agencies: agency dependence on user satisfation for future funding, a clearly identifiable and-user focus by the agency, and the ability of the user to exercise choice in her or his future use of the agency's services. These findings provide a methodology for survey of public preferences that connects agency perfomance with public agency design. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Atendimento ao Cidadão |
| 9 (RLIN) | 12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Empresa Pública |
| 9 (RLIN) | 13034 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Política de Escolha Estrutural |
| 9 (RLIN) | 21527 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Desempenho Organizacional |
| 9 (RLIN) | 12927 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Pesquisa de Satisfação do cliente |
| 9 (RLIN) | 21528 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfação do Cliente |
| 9 (RLIN) | 12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Reforma Administrativa |
| 9 (RLIN) | 11957 |
| 773 08 - HOST ITEM ENTRY | |
| Title | American Review of Public Administration |
| Related parts | 35, 1, p. 57-73 |
| Place, publisher, and date of publication | Thousand Oaks : Sage Publications, September 2003 |
| International Standard Serial Number | ISSN 0275-0740 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20050823 |
| Operator's initials, OID (RLIN) | 1502^b |
| Cataloger's initials, CIN (RLIN) | Analuiza |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20140829 |
| Operator's initials, OID (RLIN) | 0936^b |
| Cataloger's initials, CIN (RLIN) | karina |
No items available.
