Commercializing the Back Office at Lloyds of London : (Record no. 14130)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01783naa a2200169uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 5112415023717 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211160254.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 051124s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | LACITY, Mary; WILLCOKCS, Leslie; FEENY, David |
| 9 (RLIN) | 22445 |
| 245 10 - TITLE STATEMENT | |
| Title | Commercializing the Back Office at Lloyds of London : |
| Remainder of title | outsourcing and strategic partnerships revisted |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxford : |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | April 2004 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | With the recent global recession, senior executives are deseperate to cut costs from back office functions like information technology, human resource management, finance and accounting. Outsourcing these functions has been the primary cost reduction strategy for the past decade, and remains a viable option. But some innovative companies actually see the potential to participate as a supplier in the outsourcing space. Companies such as Lloyds of London, Bank of America, Barclays Bank, and BAE Systems have transformed high-cost, lowperforming back office functions into commercial enterprises by partnering with key suppliers. The suppliers typically centralize, standardize, and web-enable the customer's back office processes, retrain, empower, and motivate transitioned back office staff, and leverage the assets to attract external customers. The results are impressive: lower costs, better service, and revenue generation. Of course, such radical transformation is never painfree. We aim to help senior executives assess the viability of commmercialization of their own back offices and offer eight lessons derived from one customer's experiences |
| 773 08 - HOST ITEM ENTRY | |
| Title | European Management Journal |
| Related parts | 22, 2, p. 127-140 |
| Place, publisher, and date of publication | Oxford : Elsevier, April 2004 |
| International Standard Serial Number | ISSN 0263-2373 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20051124 |
| Operator's initials, OID (RLIN) | 1502^b |
| Cataloger's initials, CIN (RLIN) | Analuiza |
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