Customers as Good Soldiers : (Record no. 14379)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01514naa a2200241uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 5121914342710 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211160410.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 051219s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GROTH, Markus |
| 9 (RLIN) | 22802 |
| 245 10 - TITLE STATEMENT | |
| Title | Customers as Good Soldiers : |
| Remainder of title | examining citizenship behaviors in Internet Service Deliveries |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Lodon : |
| Name of publisher, distributor, etc. | Sage, |
| Date of publication, distribution, etc. | February 2005 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Organizational citizenship behavior (OCB) research is extended to the customer domain by examining the role of customer behavior in Internet service deliveries. Based on the OCB framework, it was hypothesized that a conceptual distinction between in-role behaviors (i.e., task performance) and extra-role behaviors (i.e., citizenship behavior) can be extended to customers who participate in service delivery. Survey data show that customers differentiate coproduction behaviors from customer citizenship behaviors. Furthermore, these two behaviors had different sets of predictors. Theoretical and practical implications are discussed from the perspective of OCB theories |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Atendimento ao Cidadão |
| 9 (RLIN) | 12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfação do Cliente |
| 9 (RLIN) | 12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Prestação de Serviços de Internet |
| 9 (RLIN) | 22803 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Cooprodução |
| 9 (RLIN) | 22804 |
| 773 08 - HOST ITEM ENTRY | |
| Title | J.O.M - Journal of Management |
| Related parts | 31, 1, p. 07-27 |
| Place, publisher, and date of publication | Lodon : Sage, February 2005 |
| International Standard Serial Number | ISSN 0149-2063 |
| Record control number | |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://jom.sagepub.com/cgi/reprint/31/1/7 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20051219 |
| Operator's initials, OID (RLIN) | 1434^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20130910 |
| Operator's initials, OID (RLIN) | 1012^b |
| Cataloger's initials, CIN (RLIN) | karina |
No items available.
