Moving towards the virtual state : (Record no. 15182)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01669naa a2200169uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6032417212021 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211160808.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060324s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KERNAGHAN, Kenneth |
| 9 (RLIN) | 5516 |
| 245 10 - TITLE STATEMENT | |
| Title | Moving towards the virtual state : |
| Remainder of title | integrating services and service channels for citizen-centred delivery |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Thousand Oaks, CA : |
| Name of publisher, distributor, etc. | Sage publications, |
| Date of publication, distribution, etc. | March 2005 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens rather than of governments and to deliver these services seamlessly across governments and across the delivery channels of the internet, the telephone and the service-counter. The four major categories of barriers to integrated service delivery are political/legal, structural, operational/managerial and cultural ones. The means of overcoming these barriers include such approaches as creating new service delivery models, perfecting partnerships, establishing an effective governance framework and providing dedicated funding. There are similar barriers and similar solutions to the challenge of integrated channel delivery. The challenge to integrating services and service channels becomes greater as initiatives move from the interdepartmental sphere to the interjurisdictional and intersector spheres. |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Review of Administrative Sciences |
| Related parts | 71, 1, p. 119-131 |
| Place, publisher, and date of publication | Thousand Oaks, CA : Sage publications, March 2005 |
| International Standard Serial Number | ISSN 0020-8523 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20060324 |
| Operator's initials, OID (RLIN) | 1721^b |
| Cataloger's initials, CIN (RLIN) | Natália |
No items available.
