Patient satisfaction in a preoperative assessment clinic : (Record no. 15561)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01726naa a2200253uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6041314552621 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211161018.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060413s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | PAKDIL, Fatma |
| 9 (RLIN) | 24466 |
| 245 10 - TITLE STATEMENT | |
| Title | Patient satisfaction in a preoperative assessment clinic : |
| Remainder of title | an analysis using SERVQUAL dimensions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | January 2005 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | One of the most important quality dimensions and key success indicators in health care is patient satisfaction. One way to measure patient satisfaction is by calculating the gap that appears between patients' expectations and perceptions about services delivered. In this study, we focused on measuring this gap in a hospital-based preoperative assessment clinic. By using the SERVQUAL model, we found that patients' most highly ranked expectation is 'adequate information about their anesthesia and surgery', and the second one is 'adequate friendliness, courtesy'. These areas contained relatively low gaps between perceptions and expectations. The largest gap occurred between the expectation of clinic waiting time and overall quality perceived. We found the SERVQUAL model to be useful in revealing differences between patients' preferences and their actual experience. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Health care quality |
| 9 (RLIN) | 24467 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Patient satisfaction |
| 9 (RLIN) | 12624 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Preoperative care |
| 9 (RLIN) | 12625 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVQUAL |
| 9 (RLIN) | 24468 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service quality |
| 9 (RLIN) | 19445 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HARWOOD, Timothy N. |
| 9 (RLIN) | 24469 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 16, 1, p. 15 - 30 |
| Place, publisher, and date of publication | UK : Routledge, January 2005 |
| International Standard Serial Number | ISSN 1478-3363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20060413 |
| Operator's initials, OID (RLIN) | 1455^b |
| Cataloger's initials, CIN (RLIN) | Natália |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20081212 |
| Operator's initials, OID (RLIN) | 1041^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
No items available.
