An empirical study of the benefits and costs of ISO 9001 : (Record no. 15566)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02161naa a2200241uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6041315470921 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211161019.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060413s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CASADESÚS, Martí |
| 9 (RLIN) | 24487 |
| 245 10 - TITLE STATEMENT | |
| Title | An empirical study of the benefits and costs of ISO 9001 : |
| Remainder of title | 2000 compared to ISO 9001/2/3: 1994 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | January 2005 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Much has already been written about the effects of the 1994 version of the ISO 9001/2/3 standard on business performance, mostly supporting the notion that the implementation of this standardized quality assurance system is beneficial. However, there is a surprising lack of empirical research literature regarding the current 2000 version. This paper illustrates a study conducted with the purpose of comparing the perception of businesses regarding the motivation, challenges, benefits and costs of ISO 9001: 2000 and ISO 9001/2/3: 1994. The results of a survey of close to 400 Spanish companies performed in 1998 are presented and analyzed. While no significant differences in terms of the main motivation factors and implementation challenges are found, ISO 9001: 2000 registered companies report lower levels of satisfaction with the benefits of the standard, coupled with higher levels of implementation and maintenance costs, in comparison with the ISO 9001/2/3: 1994 registered ones. Although this study also shows that most companies still believe that ISO 9000 is beneficial overall, it seems that the findings support the notion that ISO 9001: 2000 faces a number of perhaps insurmountable challenges. A very low adoption rate of the standard only a few months before the deadline is but one symptom of a bigger problem with the standard. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | ISO 9000 |
| 9 (RLIN) | 19811 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Padrão de Qualidade |
| 9 (RLIN) | 24488 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Custo |
| 9 (RLIN) | 12970 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Seguridade Social |
| 9 (RLIN) | 12892 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | KARAPETROVIC, Stanislav |
| 9 (RLIN) | 24489 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 16, 1, p. 105 - 120 |
| Place, publisher, and date of publication | UK : Routledge, January 2005 |
| International Standard Serial Number | ISSN 1478-3363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20060413 |
| Operator's initials, OID (RLIN) | 1547^b |
| Cataloger's initials, CIN (RLIN) | Natália |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20130820 |
| Operator's initials, OID (RLIN) | 1107^b |
| Cataloger's initials, CIN (RLIN) | karina |
No items available.
