Performance measures and quality tools in Portuguese small and medium enterprises : (Record no. 15582)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02259naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6041711072121 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211161025.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060417s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SOUSA, Sérgio D. |
| 9 (RLIN) | 24537 |
| 245 10 - TITLE STATEMENT | |
| Title | Performance measures and quality tools in Portuguese small and medium enterprises : |
| Remainder of title | survey results |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | March 2005 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper describes a survey that was undertaken at the initial stage of a research project looking at performance measures and quality tools. Its objective was to determine the level of knowledge of performance measures and their degree of implementation in small and medium enterprises (SMEs) in Portugal. It also addressed the level of use of quality tools in the same companies, since they provide some degree of integration between the external requirements of a business and its internal activities and performance (Gregory, 1993). Most research to date has concentrated on large companies and so an important part of this work is to assess whether or not SMEs can adopt similar approaches with respect to quality, or in general, to management methodologies. For example, are ISO standards, TQM, balanced scorecard, or other excellence models beneficial to all companies and how are they implemented? The paper starts with a brief literature review and then presents the methodology used for the survey, the questionnaire construction and the pilot study. The full survey is described together with a comprehensive analysis of the results, including respondent bias and questionnaire reliability and validity. The general opinions of Portuguese SMEs with regard to performance measurement, the most important measures to use and the biggest obstacles to their adopting new ones are discussed. The paper culminates with an analysis of quality tools and the conclusions drawn from the study. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ASPINWALL, Elaine |
| 9 (RLIN) | 24538 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SAMPAIO, Paulo A. |
| 9 (RLIN) | 24539 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | RODRIGUES, A. Guimarães |
| 9 (RLIN) | 24540 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 16, 2, p. 277 - 307 |
| Place, publisher, and date of publication | UK : Routledge, March 2005 |
| International Standard Serial Number | ISSN 1478-3363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20060417 |
| Operator's initials, OID (RLIN) | 1107^b |
| Cataloger's initials, CIN (RLIN) | Natália |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20081210 |
| Operator's initials, OID (RLIN) | 1023^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
No items available.
