Measuring users' perceived portal service quality : (Record no. 15583)
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fixed length control field | 01621naa a2200253uu 4500 |
001 - CONTROL NUMBER | |
control field | 6041711145421 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | OSt |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20190211161025.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 060417s2006 xx ||||gr |0|| 0 eng d |
999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | eng |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | KUO, Tsuang |
9 (RLIN) | 24541 |
245 10 - TITLE STATEMENT | |
Title | Measuring users' perceived portal service quality : |
Remainder of title | An empirical study |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | UK : |
Name of publisher, distributor, etc. | Routledge, |
Date of publication, distribution, etc. | May 2005 |
520 3# - SUMMARY, ETC. | |
Summary, etc. | Portals can be used internally for companies to provide employees with streamlined access to corporate information resources. To deliver superior service quality, managers of companies with web presences must first understand how customers perceive and evaluate online service. Based on the SERVQUAL model, a multi-dimensional scale was developed to analyse user-perceived portal quality. The results found that customer satisfaction is related to four factors: (1) empathy, (2) ease of use, (3) information quality, and (4) accessibility. Users perceived service quality as the most effective indicator to model portal customer satisfaction. These findings will greatly improve the efficiency of business organizations and managers who actively seek ways to improve their service through web technology. |
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | SERVQUAL |
9 (RLIN) | 24468 |
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Web portal service quality |
9 (RLIN) | 24542 |
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Comércio Eletrônico |
9 (RLIN) | 13427 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | LU, Iuan-yuan |
9 (RLIN) | 24543 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | HUANG, Chiung-hui |
9 (RLIN) | 24544 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | WU, Guo-chiang |
9 (RLIN) | 24545 |
773 08 - HOST ITEM ENTRY | |
Title | Total Quality Management & Business Excellence |
Related parts | 16, 3, p. 309 - 320 |
Place, publisher, and date of publication | UK : Routledge, May 2005 |
International Standard Serial Number | ISSN 1478-3363 |
Record control number | |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Periódico |
998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
-- | 20060417 |
Operator's initials, OID (RLIN) | 1114^b |
Cataloger's initials, CIN (RLIN) | Natália |
998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
-- | 20140814 |
Operator's initials, OID (RLIN) | 0901^b |
Cataloger's initials, CIN (RLIN) | karina |
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