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Measuring users' perceived portal service quality : (Record no. 15583)

000 -LEADER
fixed length control field 01621naa a2200253uu 4500
001 - CONTROL NUMBER
control field 6041711145421
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211161025.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060417s2006 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name KUO, Tsuang
9 (RLIN) 24541
245 10 - TITLE STATEMENT
Title Measuring users' perceived portal service quality :
Remainder of title An empirical study
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. UK :
Name of publisher, distributor, etc. Routledge,
Date of publication, distribution, etc. May 2005
520 3# - SUMMARY, ETC.
Summary, etc. Portals can be used internally for companies to provide employees with streamlined access to corporate information resources. To deliver superior service quality, managers of companies with web presences must first understand how customers perceive and evaluate online service. Based on the SERVQUAL model, a multi-dimensional scale was developed to analyse user-perceived portal quality. The results found that customer satisfaction is related to four factors: (1) empathy, (2) ease of use, (3) information quality, and (4) accessibility. Users perceived service quality as the most effective indicator to model portal customer satisfaction. These findings will greatly improve the efficiency of business organizations and managers who actively seek ways to improve their service through web technology.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element SERVQUAL
9 (RLIN) 24468
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Web portal service quality
9 (RLIN) 24542
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Comércio Eletrônico
9 (RLIN) 13427
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name LU, Iuan-yuan
9 (RLIN) 24543
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name HUANG, Chiung-hui
9 (RLIN) 24544
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name WU, Guo-chiang
9 (RLIN) 24545
773 08 - HOST ITEM ENTRY
Title Total Quality Management & Business Excellence
Related parts 16, 3, p. 309 - 320
Place, publisher, and date of publication UK : Routledge, May 2005
International Standard Serial Number ISSN 1478-3363
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20060417
Operator's initials, OID (RLIN) 1114^b
Cataloger's initials, CIN (RLIN) Natália
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20140814
Operator's initials, OID (RLIN) 0901^b
Cataloger's initials, CIN (RLIN) karina

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