| 000 -LEADER |
|---|
| fixed length control field |
04360nam a2200289uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
1374 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154045.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001020s1996 xx ||||g| |0|| 0 eng d |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
2.11 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
S7925m |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
STANTON, Nicky |
| 9 (RLIN) |
10313 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Mastering communication |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3 ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
Macmillan, |
| Date of publication, distribution, etc. |
1996 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
409 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
The processes of communication |
| -- |
The objectives of communication |
| -- |
The meaning of words |
| -- |
Non-verbal communication |
| -- |
The context or situation |
| -- |
Barriers to communication |
| -- |
Why?Who?Where?When?What?How? |
| -- |
Planning the message |
| -- |
Basic speaking skills |
| -- |
Qualities to aim for when speaking |
| -- |
Listening |
| -- |
Listening - the neglected skill |
| -- |
Reasons for improving listening |
| -- |
Are you a good listener? |
| -- |
Ten aids to good listening |
| -- |
Non-verbal communication |
| -- |
Metacommunication and paralanguage |
| -- |
The language of silence |
| -- |
The language of time |
| -- |
Body language or kinesics |
| -- |
Conflict between verbal and non-verbal communication |
| -- |
Talking on the telephone |
| -- |
Telephone problems |
| -- |
Basic telephone rules |
| -- |
Switchboard operators |
| -- |
Making a call |
| -- |
Gathering information by telephone |
| -- |
Answering the telephone |
| -- |
Voicemail |
| -- |
Interviewing |
| -- |
Interviewwing weaknesses |
| -- |
What is an interview? |
| -- |
The purposes of the interview |
| -- |
Types of interview information |
| -- |
How to plan an interview |
| -- |
Structuring the interview |
| -- |
How to question and probe |
| -- |
Being interviewed for a job |
| -- |
Preparing - the organisation |
| -- |
Preparing - know yourself |
| -- |
At the interview |
| -- |
Tips to remember |
| -- |
Communicating in groups |
| -- |
Advantages of groups |
| -- |
Disadvantages of groups |
| -- |
Factors affecting group effectiveness |
| -- |
Running and taking part in meetings |
| -- |
Chairing meetings |
| -- |
Decision-making methods |
| -- |
Responsibilities of participants |
| -- |
The agenda |
| -- |
The minutes |
| -- |
Videoconferencing and audioconferencing |
| -- |
Formal procedure |
| -- |
Giving a talk |
| -- |
Techniques of public speaking |
| -- |
Preparation |
| -- |
Developing the material |
| -- |
Opening the talk |
| -- |
Closing the talk |
| -- |
Visual aids |
| -- |
Use of notes |
| -- |
Practising the talk |
| -- |
Room and platform layout |
| -- |
Delivery of the talk |
| -- |
Using visual aids |
| -- |
General principles |
| -- |
Whiteboards |
| -- |
Flip charts |
| -- |
Build-up visuals |
| -- |
Physical objects |
| -- |
Models and experiments |
| -- |
Overhead projector |
| -- |
Slide projector |
| -- |
Videos |
| -- |
Closed circuit television and video |
| -- |
Points to remember about visual aids |
| -- |
Sources of advice, video hire and materials |
| -- |
Faster reading |
| -- |
How do you read? |
| -- |
The physical process of reading |
| -- |
Ways of increasing your vocabulary |
| -- |
Better reading |
| -- |
Determine reading priorities |
| -- |
Scanning |
| -- |
Skimming |
| -- |
SQ3R method or reading |
| -- |
Writing business letters |
| -- |
Why good letter-writing matters |
| -- |
Sending a fax |
| -- |
Planning a letter |
| -- |
Layoua and style |
| -- |
The structure of a letter |
| -- |
Dictating |
| -- |
Applying for a job |
| -- |
What sort of job do you want? |
| -- |
What is available and what are they looking for? |
| -- |
The application itself |
| -- |
Writing reports |
| -- |
What is a report? |
| -- |
Types of report |
| -- |
Essentials of a good report |
| -- |
What is the purpose of the report? |
| -- |
Fundamental structure |
| -- |
Format, lay-out, headings and numering |
| -- |
Long formal reports |
| -- |
House style |
| -- |
How to get started |
| -- |
Setting your objective |
| -- |
Reserching and assembling the material |
| -- |
Organising the material and planning the report |
| -- |
Writing the first draft |
| -- |
Editing the report |
| -- |
Producing the report |
| -- |
Other writing tasks |
| -- |
Notes and e-mails |
| -- |
Memos |
| -- |
Postcards and reply cards |
| -- |
Fax and telex messages |
| -- |
Designing forms and questionnaires |
| -- |
Visual communication |
| -- |
When to use charts and graphs |
| -- |
Presentation of statistical data |
| -- |
Presenting continuous information |
| -- |
Presenting discrete or non-continuous information |
| -- |
Presenting non-statistical information effectively |
| -- |
Getting to grips with grammar |
| -- |
Why does grammar matter? |
| -- |
What is grammar? |
| -- |
How good is your english? |
| -- |
The parts of speech in brief |
| -- |
The framework of english |
| -- |
The architecture of the sentence |
| -- |
Common problems with english |
| -- |
Subject-verb agreement |
| -- |
Problems with verbs |
| -- |
Problems with adjectives |
| -- |
Problems with adverbs |
| -- |
Problems with pronouns |
| -- |
Problems with prepositions and conjunctions |
| -- |
Problems with ellipsis |
| -- |
Problems with negatives |
| -- |
Revision of grammar |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Autodesenvolvimento |
| 9 (RLIN) |
12079 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comunicação |
| 9 (RLIN) |
11947 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comunicação Interpessoal |
| 9 (RLIN) |
12961 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Entrevista |
| 9 (RLIN) |
13167 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Teleconferência |
| 9 (RLIN) |
12206 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Meio de Comunicação |
| 9 (RLIN) |
12880 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Reunião |
| 9 (RLIN) |
12135 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001020 |
| Operator's initials, OID (RLIN) |
Maria |
| Cataloger's initials, CIN (RLIN) |
Maria do Carmo |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20160809 |
| Operator's initials, OID (RLIN) |
1005^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
