Measuring performance in the healthcare field : (Record no. 15628)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02106naa a2200169uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6041716141721 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211161044.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060417s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | HASSAN, Dia |
| 9 (RLIN) | 24734 |
| 245 10 - TITLE STATEMENT | |
| Title | Measuring performance in the healthcare field : |
| Remainder of title | A multiple stakeholders' perspective |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | October- November 2005 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper aims at measuring performance in a healthcare organization by utilizing Kanji's Business Excellence Model, which uses a multidisciplinary integrated systems approach. It also aims at identifying opportunities for improvement in the organizational performance, as a result of the study. The study is a quantitative cross-sectional survey, which measures non-financial performance of a 400-bed government hospital. Systematic stratified random samples of patients and staff constituting of 250 subjects each, were selected and interviewed. The instruments used in the surveys were structured questionnaires based on quality principles and Joint Commission International Standards. Clinical auditors performed a survey on a stratified random sample of 200 patient records using a structured questionnaire. A self-assessment survey to measure the performance adopting accreditation body approach was conducted by 60 hospital staff. The results showed that great opportunities for improvement are available. Hospital patients and families seemed very much satisfied with the hospital services. While the leadership seems to focus on its external customers, not enough efforts are exerted to satisfy the needs and expectations of its internal customers. Measurement findings based on accreditation bodies' approach showed that the hospital is lacking far behind the international standards. Findings of clinical auditors indicated better results mainly due to documentation practices. |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 16, 8-9, p. 945 - 953 |
| Place, publisher, and date of publication | UK : Routledge, October- November 2005 |
| International Standard Serial Number | ISSN 1478-3363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20060417 |
| Operator's initials, OID (RLIN) | 1614^b |
| Cataloger's initials, CIN (RLIN) | Natália |
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