Analysing service quality : (Record no. 15629)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01877naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6041716255921 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211161044.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060417s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | BARNES, Bradley R. |
| 9 (RLIN) | 24735 |
| 245 10 - TITLE STATEMENT | |
| Title | Analysing service quality : |
| Remainder of title | The case of a US military club |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | October- November 2005 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The literature is scant in the area of services affecting internal customers at military bases. As a response, a research investigation was undertaken to help fill this gap and help provide practical solutions for improving service provision at this particular overseas military base's recreational club. Over recent years, many US military service clubs have experienced decline in terms of financial performance. Research was undertaken to address this problem at this US service club, located in northern England. The aim of the investigation was to provide insights for enhancing service quality in terms of the club's overall delivery and provision. The SERVQUAL instrument, introduced by Parasuraman et al. (1988), was tailored for the study. The technique has been widely documented as an approach for measuring service quality, via comparing customers' expectations against their perceptions on five service attributes. Initial findings from the investigation indicate that the club is falling short on satisfying the requirements of its members on all five service-dimensions presented under the guise of the framework. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Services marketing |
| 9 (RLIN) | 24736 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service quality |
| 9 (RLIN) | 19445 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVQUAL |
| 9 (RLIN) | 24737 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SHEYS, Tom |
| 9 (RLIN) | 24738 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | MORRIS, D. S. |
| 9 (RLIN) | 24739 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 16, 8-9, p. 955 - 967 |
| Place, publisher, and date of publication | UK : Routledge, October- November 2005 |
| International Standard Serial Number | ISSN 1478-3363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20060417 |
| Operator's initials, OID (RLIN) | 1625^b |
| Cataloger's initials, CIN (RLIN) | Natália |
No items available.
