Appraising Emotion Work : (Record no. 19136)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01929naa a2200253uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6082414150221 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211161139.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060824s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | MASTRACCI, Sharon H. |
| 9 (RLIN) | 27475 |
| 245 10 - TITLE STATEMENT | |
| Title | Appraising Emotion Work : |
| Remainder of title | Determining Whether Emotional Labor Is Valued in Government Jobs |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Thousand Oaks, CA : |
| Name of publisher, distributor, etc. | Sage Publications, |
| Date of publication, distribution, etc. | June 2006 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | In an era when greater responsiveness is required of government workers, the authors test whether there is a blind spot in employee performance appraisals that prevents rewarding the most effective workers. Emotional laborwork that is relational and involves the manipulation and expression of emotionsis labor intensive and is required of many public service workers if they are to perform their jobs well. The authors hypothesize that rationality, or "left brain" work, remains privileged whereas relational work remains marginalized and unrewarded. To investigate whether there is a disconnect between the required performance of emotional labor and annual appraisals that acknowledge its performance, the authors review appraisal instruments used by public agencies in Illinois. Results confirm that 86% of the instruments identify the performance of emotion work at only a perfunctory level or lower. The lack of acknowledgement renders such labor invisible and contributes to depressed wages of those whose jobs require it. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Trabalho Emocional |
| 9 (RLIN) | 27476 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Avaliação de Desempenho |
| 9 (RLIN) | 13866 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Diferenças de Gênero |
| 9 (RLIN) | 27477 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Salário |
| 9 (RLIN) | 11971 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | NEWMAN, Meredith A. |
| 9 (RLIN) | 27478 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 4474 |
| Personal name | Guy, Mary E. |
| 773 08 - HOST ITEM ENTRY | |
| Title | The American Review of Public Administration |
| Related parts | 36, 2, p. 123-138 |
| Place, publisher, and date of publication | Thousand Oaks, CA : Sage Publications, June 2006 |
| International Standard Serial Number | ISSN 0275-0740 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20060824 |
| Operator's initials, OID (RLIN) | 1415^b |
| Cataloger's initials, CIN (RLIN) | Natália |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20140826 |
| Operator's initials, OID (RLIN) | 1321^b |
| Cataloger's initials, CIN (RLIN) | karina |
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