"Customer service" in the United States Agency for international development : (Record no. 19777)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01562naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6111316432621 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211161331.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 061113s1999 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | HIRSCHMANN, David |
| 9 (RLIN) | 4830 |
| 245 10 - TITLE STATEMENT | |
| Title | "Customer service" in the United States Agency for international development : |
| Remainder of title | an example of designing a democracy program in Bangladesh |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Thousand Oaks : |
| Name of publisher, distributor, etc. | SAGE, |
| Date of publication, distribution, etc. | March 1999 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The article assesses the experience of the U.S. Agency for International Development in Bangladesh (USAID/B) in its customer-focused design of a democracy program. It applies to the initiative criticisms of the principles of customer orientation in the public sector, most notably that it marginalizes citizenship, underestimates complexity, and leads to policy incoherence. The article observes that USAID/B effectively managed to sustain an effort to solicit, resolicit, and keep an eye on peoples/customers needs. The critical literature nevertheless has relevance in explaining some present limitations but more so potential problems of retaining a focus on customers. In the face of competing interests of stakeholders far more powerful than its customers (defined as "the poor and disadvantaged" of Bangladesh), USAID/Bs determination to persevere will be seriously tested |
| 773 08 - HOST ITEM ENTRY | |
| Title | Administration & Society |
| Related parts | 31, 1, p. 95-119 |
| Place, publisher, and date of publication | Thousand Oaks : SAGE, March 1999 |
| International Standard Serial Number | ISSN 00953997 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20061113 |
| Operator's initials, OID (RLIN) | 1643^b |
| Cataloger's initials, CIN (RLIN) | Natália |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100805 |
| Operator's initials, OID (RLIN) | 1558^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
