Assessing the relation between satisfaction with public service delivery and trust in government : (Record no. 20047)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01726naa a2200265uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6112914581323 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240719063016.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 061129s2006 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KAMPEN, Jarl K |
| 9 (RLIN) | 23762 |
| 245 10 - TITLE STATEMENT | |
| Title | Assessing the relation between satisfaction with public service delivery and trust in government : |
| Remainder of title | the impact of the predisposition of citizens toward government on evalutions of its performance |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Armonk, NY : |
| Name of publisher, distributor, etc. | M.E. Sharpe, |
| Date of publication, distribution, etc. | June 2006 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | We study how satisfaction with service delivery affects trust in public agencies in an empirical setting. Our basic assumption is that the causal relation between satisfaction and trust cannot be fruitfully analyzed unless the measures are controlled for a common component, which we identify as the predisposition toward government. The empirical results suggest that the impact of a negative experience with a public agency is much more pronounced than the effect of a positive one. Decreasing the number of disappointed clients will, therefore, have a stronger effect on increasing trust in the public sector than increasing the number of (already) well-pleased clients: Trust comes on foot and goes away on horseback |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfação do Cliente |
| 9 (RLIN) | 12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Performance |
| 9 (RLIN) | 17342 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 12780 |
| Topical term or geographic name entry element | Serviço Público |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Prestação de Serviços |
| 9 (RLIN) | 14321 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Confiança no Governo |
| 9 (RLIN) | 28473 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | WALLE, Steven Van de |
| 9 (RLIN) | 23761 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 1346 |
| Personal name | Bouckaert, Geert |
| 773 08 - HOST ITEM ENTRY | |
| Title | Public Performance & Management Review |
| Related parts | 29, 4, p. 387-404 |
| Place, publisher, and date of publication | Armonk, NY : M.E. Sharpe, June 2006 |
| International Standard Serial Number | ISSN 1530-9576 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20061129 |
| Operator's initials, OID (RLIN) | 1458^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20130705 |
| Operator's initials, OID (RLIN) | 0956^b |
| Cataloger's initials, CIN (RLIN) | karina |
No items available.
