Customer care and the public service ethos (Record no. 21998)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01628naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 7011919121810 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211162334.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070119s2007 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | NEEDHAM, Catherine E |
| 9 (RLIN) | 30470 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer care and the public service ethos |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Canberra, Austrália : |
| Name of publisher, distributor, etc. | Blackwell Publishing, |
| Date of publication, distribution, etc. | December 2006 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The Labour governments that have been in power in the UK since 1997 have reconceptualized the public service ethos. In an apparent departure from their Conservative predecessors, Labour ministers have argued that the distinctive culture of public service can enhance rather than impede service quality and deliver high levels of customer care. This article utilizes interviews and content analysis data to explore the ethical dimension of public service, the significance of the language of customer in relation to ethos, and the implications for service delivery of a customer care focus. Case study findings show that a customer orientation is endorsed by politicians and bureaucrats in both central and local government, although there is a lack of clarity about the service manifestations of such a shift in emphasis. Respondents voiced concerns about the viability of customer care in the public sector as well as the sidelining of the political role of citizen |
| 773 08 - HOST ITEM ENTRY | |
| Title | Public Administration : an international quarterly |
| Related parts | 84, 4, p. 845-860 |
| Place, publisher, and date of publication | Canberra, Austrália : Blackwell Publishing, December 2006 |
| International Standard Serial Number | ISSN 0033-3298 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20070119 |
| Operator's initials, OID (RLIN) | 1912^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20070123 |
| Operator's initials, OID (RLIN) | 1121^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
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