Alchemy : (Record no. 22186)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01397naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 7012615491323 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211162351.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070126s2007 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ANTONACOPOULOU, Elena. |
| 9 (RLIN) | 30621 |
| 245 10 - TITLE STATEMENT | |
| Title | Alchemy : |
| Remainder of title | |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | West Yorkshire, England : |
| Name of publisher, distributor, etc. | MCB University Press, |
| Date of publication, distribution, etc. | 2000 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper provides a critical examination of how service value can be enhanced and the subsequent transformation of that knowledge into an organisation-wide learning process. In particular, it concentrates on the role of people in creating and adding value to services by highlighting some of the contextual factors which may potentially facilitate the value-adding dimensions that personal input can bring to service delivery. Offers a new conceptualisation of quality service by promoting the notion of alchemy, and addresses the crucial role performed by people. Argues that service alchemy provides an opportunity for organisations to improve, attain and maintain excellence |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Employees |
| 9 (RLIN) | 18836 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service quality |
| 9 (RLIN) | 19445 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | KANDAMPULLY, Fay |
| 9 (RLIN) | 30622 |
| 773 08 - HOST ITEM ENTRY | |
| Title | The Learning Organization : an international journal |
| Related parts | 7, 1, p. 13-22 |
| Place, publisher, and date of publication | West Yorkshire, England : MCB University Press, 2000 |
| International Standard Serial Number | ISSN 0969-6474 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20070126 |
| Operator's initials, OID (RLIN) | 1549^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20070215 |
| Operator's initials, OID (RLIN) | 1647^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
No items available.
