| 000 -LEADER |
|---|
| fixed length control field |
03832nam a2200445uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2251 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240919062537.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001106s1996 xx ||||g| |0|| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9264147098 |
| 033 ## - DATE/TIME AND PLACE OF AN EVENT |
|---|
| Place of event |
|
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
1.19 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
S98912r |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 242 10 - TRANSLATION OF TITLE BY CATALOGING AGENCY |
|---|
| Title |
L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Responsive government : |
| Remainder of title |
service quality initiatives |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Paris : |
| Name of publisher, distributor, etc. |
OECD/PUMA, |
| Date of publication, distribution, etc. |
1996 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
298 p. |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
Public Management Service |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Organisation for Economic Co-Operation and Development |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
- Background paper - David Shand and Morten Arnberg |
| -- |
- Current and future developments in quality initiatives in the portugueses public administration - Isabel Corte-Real |
| -- |
- current and future developments in service quality initiatives: the situation in France - Marcel Pochard |
| -- |
- current and future developments in service quality initiatives - service quality programme: United Kingdom - Genie Turton |
| -- |
- current and future developments in service quality initiatives in POrtugal, France and the United Kingdom.A commentary on the papers by Isabel Corte-Real, Marcel Pochard and Genie Turton - Wendy O'Conghaile |
| -- |
- client consultation and participation: consumers and public services - Tormod Lunde |
| -- |
- "Client consultation and participation: consumers and public services".A commentary on the paper by Tormod K. Lunde - Nikos Varelidis |
| -- |
- Informing clients: the role of public service standards statements - Henrik Hjortdal and Bent Schou |
| -- |
- "Informing clients: the role of public service standards statements".A commentary on the paper by Henrik Hjortdal and Bent Schou - Geert Bouckaert |
| -- |
- The role of client choice in improving public service provision - Roger Pyddoke |
| -- |
- "The role of client choice in improving public service provision". A commentary on the paper by Roger Pyddoke - Christopher Pollitt |
| -- |
- Achieving accountability for service quality: mechanisms for external review and quality assurance - Judith Aitken |
| -- |
- "Mechanisms for external review and quality assurance".A commentary on the paper by Judith Aitken - Alan Winberg |
| -- |
- Complaint and redress mechanisms in the public sector - Elizabeth Filkin |
| -- |
- "Complaint and redress mechanisms in the public sector".A commentary on the paper by Ms. Elizabeth Filkin - Michel Le Clainche |
| -- |
- Intergovernmental relations and service quality initiatives - Klaus H. Goetz and Helen Z. Margetts |
| -- |
- "Intergovernmetal relations and service quality initiatives". A commentary on the paper by Kalus Goetz and Helen Margetts - Jan Olsen |
| -- |
- Case study in service quality improvement - social welfare services, Ireland - Rory O'Shea |
| -- |
- A client focus: implications for elected officials and public servants - The Hon, Arthur C. Eggleton |
| -- |
- The role of client choice in improving public sector performance - Morten Arnberg |
| -- |
- Imforming clients: statements of service information and service standards - Morten Arnberg |
| -- |
- Quality strategies in three countries: France, the United Kingdom and Australia - Sylvie Trosa |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12780 |
| Topical term or geographic name entry element |
Serviço Público |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade |
| 9 (RLIN) |
12842 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Controle Social |
| 9 (RLIN) |
12092 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Responsabilidade Administrativa |
| 9 (RLIN) |
13545 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12235 |
| Topical term or geographic name entry element |
Setor Público |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12062 |
| Topical term or geographic name entry element |
Relações Intergovernamentais |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Acesso à Informação |
| 9 (RLIN) |
13150 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Controle Externo |
| 9 (RLIN) |
13745 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Prestação de Contas |
| 9 (RLIN) |
12154 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
|---|
| Geographic name |
Austrália |
| 9 (RLIN) |
12933 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
|---|
| Geographic name |
França |
| 9 (RLIN) |
13169 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
|---|
| Geographic name |
Inglaterra |
| 9 (RLIN) |
13196 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
|---|
| Geographic name |
Portugal |
| 9 (RLIN) |
13376 |
| 711 2# - ADDED ENTRY--MEETING NAME |
|---|
| Meeting name or jurisdiction name as entry element |
Symposium on Service Quality Iniatives |
| Location of meeting |
Paris |
| Date of meeting |
07-08 nov. 1994 |
| 9 (RLIN) |
14233 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001106 |
| Operator's initials, OID (RLIN) |
Rutele |
| Cataloger's initials, CIN (RLIN) |
Rutelene |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20130613 |
| Operator's initials, OID (RLIN) |
1108^b |
| Cataloger's initials, CIN (RLIN) |
karina |
