Case study : (Record no. 25540)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01224naa a2200169uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8012418082910 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211163354.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080124s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CURRY, Gregory |
| 9 (RLIN) | 33518 |
| 245 10 - TITLE STATEMENT | |
| Title | Case study : |
| Remainder of title | improving customer service at the NSW registry of births, deaths and marriages |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Brisbane Queensland : |
| Name of publisher, distributor, etc. | Blackwell Publishers, |
| Date of publication, distribution, etc. | March 2007 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The NSW Registry of Births, Deaths and Marriages met the challenge of increased customer demand by changing its approach to managing and allocating its resources. The Registry cut customer waiting times by 90% while dealing with 12% higher demand. This article shows how a public sector organisation can provide the level of customer service expected by the 21st century community without compromising its core business. The Registry used statistical and management tools to engage staff. The changes made were incremental, but achieved remarkable gains in performance |
| 773 08 - HOST ITEM ENTRY | |
| Title | Australian Journal of Public Administration : AJPA |
| Related parts | 66, 1, p. 104-111 |
| Place, publisher, and date of publication | Brisbane Queensland : Blackwell Publishers, March 2007 |
| International Standard Serial Number | ISSN 03136647 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080124 |
| Operator's initials, OID (RLIN) | 1808^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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