Eletronic government : (Record no. 26976)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01597naa a2200193uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8071414595610 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211163932.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080714s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | EBBERS, W.E. |
| 9 (RLIN) | 34914 |
| 245 10 - TITLE STATEMENT | |
| Title | Eletronic government : |
| Remainder of title | rethinking channel management strategies |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | April 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This article explores how an alternative multichannel management strategy can improve the way governments and citizens interact. Improvement is necessary because, based on empirical data from various sources, the conclusion can be drawn that there is a gap between the communication channels governments prefer and those that citizens prefer. Governments may be too much guided by rational arguments like the cost efficiency of channels while citizens may choose channels depending on, e.g., task characteristics, personal characteristics or situational factors. In order to close the existing gap and to increase understanding about how different channel types may be positioned in multichannel management, this article proposes an alternative multichannel management strategy that takes both the citizens and the governments perspective into account. This strategy is based on differences in channel types and channel modes via which governments and citizens interact |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | PIETERSON, W.J. |
| 9 (RLIN) | 34915 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | NOORDMAN, H.N |
| 9 (RLIN) | 34916 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Government Information Quarterly |
| Related parts | 25, 2, p. 181-201 |
| Place, publisher, and date of publication | New York : Elsevier, April 2008 |
| International Standard Serial Number | ISSN 0740624X |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080714 |
| Operator's initials, OID (RLIN) | 1459^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
No items available.
