Showing results? : (Record no. 26978)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01743naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8071415052010 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211163934.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080714s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GELDERS, Dave |
| 9 (RLIN) | 34919 |
| 245 10 - TITLE STATEMENT | |
| Title | Showing results? : |
| Remainder of title | an analysis of the perceptions of internal and external stakholders of the public performance communication by the Belgian and Dutch railways |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | April 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Performance measurement and communicating about it with the broader public is not self-evident if one looks at public services organizations (Hernon, P., 1998. The government performance and results act. Government Information Quarterly, 15: 153156). In Belgium and the Netherlands, one organization that has been under constant surveillance from its stakeholders is the railroad company. Originally a national public service, it has changed through a European directive to operate in a liberalized transportation market. In this paper, we present the results of a qualitative study into what the Belgian and Dutch railway companies measure about their performance towards travelers, how they measure it, and specifically how they communicate it to their employees and stakeholders. Although we might expect the Dutch railway company (NS) to be more transparent than the Belgian railway company (NMBS/SNCB), in reality the two organizations do not differ that much from each other |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | GALETZKA, Mirjam |
| 9 (RLIN) | 34920 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | VERCKENS, Jan Pieter |
| 9 (RLIN) | 34921 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SEYDEL, Ervwin |
| 9 (RLIN) | 34922 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Government Information Quarterly |
| Related parts | 25, 2, p. 221-238 |
| Place, publisher, and date of publication | New York : Elsevier, April 2008 |
| International Standard Serial Number | ISSN 0740624X |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080714 |
| Operator's initials, OID (RLIN) | 1505^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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