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Improving the definition and quantification of quality costs (Record no. 27045)

000 -LEADER
fixed length control field 01723naa a2200181uu 4500
001 - CONTROL NUMBER
control field 8071614422210
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211164008.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080716s2008 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name YANG, Ching-Chow
9 (RLIN) 34995
245 10 - TITLE STATEMENT
Title Improving the definition and quantification of quality costs
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxfordshire, UK :
Name of publisher, distributor, etc. Taylor & Francis,
Date of publication, distribution, etc. March-April 2008
520 3# - SUMMARY, ETC.
Summary, etc. A difficulty facing companies today is the inadequacy of most cost-accounting systems in addressing quality costs and in supplying appropriate data in a suitable format that considers total cost. The main reason for this inadequacy is a lack of adequate methods for determining the financial consequences of poor quality associated with various quality activities. The present study addresses these needs by first refining the traditional 'Prevention-Appraisal-Failure' (PAF) categories of quality costs and hidden costs through the definition and addition of two new categories: 'extra resultant cost' and 'estimated hidden cost'. Using this new categorization, the study then provides a detailed classification of the items of quality costs in terms of an expanded list of quality activities along the product life-cycle. The study then demonstrates the calculation of several kinds of total costs using different formats of a 'cost of quality account matrix', including a calculation of the sharing of responsibility for these costs among relevant departments
773 08 - HOST ITEM ENTRY
Title Total quality management & business excellence
Related parts 19, 3-4, p. 175-191
Place, publisher, and date of publication Oxfordshire, UK : Taylor & Francis, March-April 2008
International Standard Serial Number ISSN 14783363
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20080716
Operator's initials, OID (RLIN) 1442^b
Cataloger's initials, CIN (RLIN) Tiago
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20081208
Operator's initials, OID (RLIN) 1347^b
Cataloger's initials, CIN (RLIN) Zailton

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