Architecture of business excellence in the public and service sectors (Record no. 27059)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01808naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8071615294410 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164017.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080716s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KANJI, Gopal K |
| 9 (RLIN) | 17655 |
| 245 10 - TITLE STATEMENT | |
| Title | Architecture of business excellence in the public and service sectors |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | March-April 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The traditional Business Excellence approach has been increasingly regarded as inward looking, inefficient and unable to drive appropriate actions for improvement in organisations, thus being of limited value for their stakeholders. The architecture of Business Excellence deals with a set of systems, stakeholders, critical success factors and Structural Equation Modelling to create a holistic, reliable and comprehensive measurement model. The main advantage of the Global Excellence Measurement System (GEMS) is in providing integration and alignment among the various organisational subsystems and measures. Such integration comes from two main features: its foundation on the System Architecture, which incorporates critical success factors of all the stakeholders, and the use of a sound Structural Equation Modelling (SEM) approach. In this paper, the author will first demonstrate the System Architecture of GEMS and then, with the help of empirical evidence from public and service sectors, will display the integration and alignment among the various organisational subsystems and measures for the improvement of the organisation |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management & business excellence |
| Related parts | 19, 3-4, p. 399-415 |
| Place, publisher, and date of publication | Oxfordshire, UK : Taylor & Francis, March-April 2008 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080716 |
| Operator's initials, OID (RLIN) | 1529^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20081208 |
| Operator's initials, OID (RLIN) | 1349^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
No items available.
