Customer satisfaction barometers and economic development : (Record no. 27064)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01844naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8071616133710 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164019.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080716s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GRIGOROUDIS, E. |
| 9 (RLIN) | 35028 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer satisfaction barometers and economic development : |
| Remainder of title | an explorative ordinal regression analysis |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | May-June 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The national customer satisfaction barometers are aggregated measures of customer satisfaction, which have the potential to provide broad-based benchmarks for business organisations. These barometers may also explain changes in national economic returns and stability, and thus they are able to give a measure of the economic welfare and the quality of a national economic output. The aim of this paper is to examine the linkage between national satisfaction indices and several macroeconomic development data. The presented approach is an explorative ordinal regression method, in the context of goal programming modelling. Stability evaluation of the provided results is also discussed, using a post-optimality analysis approach. The application presented concerns the comparative analysis of the American Customer Satisfaction Index (ACSI), the Swedish Customer Satisfaction Barometer (SCSB), and the German Customer Satisfaction Barometer (GCSB), while the results are mainly focused on measuring the contribution of macroeconomic indicators to the national level of satisfaction |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | NIKOLOPOULOU, G. |
| 9 (RLIN) | 35029 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ZOPOUNIDIS, C |
| 9 (RLIN) | 35030 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management & business excellence |
| Related parts | 19, 5-6, p. 441-460 |
| Place, publisher, and date of publication | Oxfordshire, UK : Taylor & Francis, May-June 2008 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080716 |
| Operator's initials, OID (RLIN) | 1613^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20081209 |
| Operator's initials, OID (RLIN) | 1017^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
No items available.
