Quality management in logistics services : (Record no. 27070)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02060naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8071616315110 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164023.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080716s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | RAHMAN, Shams-ur |
| 9 (RLIN) | 8719 |
| 245 10 - TITLE STATEMENT | |
| Title | Quality management in logistics services : |
| Remainder of title | a comparison of practices betweeen manufacturing companies and logistics firms in Australia |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | May-June 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This study investigates the status of quality management practices in logistics and compares the extent of quality practices between manufacturing and logistics companies in Australia. Using a sample drawn from two published databases, Australia's Top 500 companies and firms enlisted as members of Logistics Association Australia, the study examines the extent to which quality management practices are adopted, the impediments to implementation of quality improvement processes, the quality management tools employed, and the methods used to measure customer expectations in manufacturing companies and logistics firms. The results show that the most important component that identifies quality in logistics is 'on-time delivery'. The primary obstacles for not implementing quality programs in logistics firms are 'changing corporate culture' and 'training and education of employees', whereas, 'establishing employee ownership of the quality process' and 'changing the corporate culture' are the two most significant impediments for the manufacturing companies. Overall, the findings indicate that the application of quality practices in manufacturing companies is more extensive than the logistics firms. The Pearson chi-square test is conducted to find the significant differences between the two categories of organisations |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management & business excellence |
| Related parts | 19, 5-6, p. 535-550 |
| Place, publisher, and date of publication | Oxfordshire, UK : Taylor & Francis, May-June 2008 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080716 |
| Operator's initials, OID (RLIN) | 1631^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20081209 |
| Operator's initials, OID (RLIN) | 1018^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
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